Return & Refund Policy – Frame & Fame

At Frame & Fame, we want you to love your purchase. If you’re not completely satisfied, our return and refund policy ensures a smooth and fair resolution.

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Eligibility for Returns & Refunds

You may request a return or refund within 14 calendar days of receiving your order if:

✔ You contact us within this timeframe with a valid reason
✔ The item is unused, in original condition and packaging
✔ The item is damaged or defective upon arrival

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Non-Refundable Items

🚫 Personalized or custom-made eyewear
🚫 Used, worn, or altered items
🚫 Items marked as final sale, clearance, or purchased during promotions

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How to Request a Return or Refund

To start the process, contact our team with:

• Your order number

• A brief description of the issue

• Photos of the item and packaging (if applicable)

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Return & Refund Procedure

1. Review & Approval
Our team will review your request and may ask for additional details or request the item be returned.

2. Return Instructions
If a return is necessary, we’ll provide step-by-step instructions.
➤ Customers are responsible for return shipping, unless the item is defective or incorrect.

3. Refund Processing
Once approved, refunds will be issued to your original payment method within 5–7 business days
(subject to your payment provider’s processing time).

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Important Notes

• Returned items must be in resalable condition and in their original packaging

• Shipping fees are non-refundable, unless the item was faulty or incorrect

• Frame & Fame reserves the right to decline returns that don’t meet our return conditions

• Excessive or abusive return activity may lead to account restrictions

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Need Assistance?

For questions or help with your return, reach out via our Contact Us page.
We’re here to ensure your experience with Frame & Fame is exceptional.